EngineThemes Docs
  • đź“•EngineThemes Docs
  • Overview
    • đź’ˇEngineThemes
    • ✨Support Center
  • Getting Started
    • Download and install the theme
    • Basic information about WordPress
    • How to add Google Adsense
    • Backup Step by Step Guide
    • How to add header and footer menus
    • How to get and use child theme to customize your site
    • How to effectively report bugs and issues
    • How to get PayPal to redirect users back to your website after successful payment EngineThemes
    • Setup the Social Login feature EngineThemes
    • Update the theme EngineThemes
    • Using localization feature EngineThemes
  • MicrojobEngine
    • 1.1. MJE Package content
    • 1.2. MjE Introduction
    • 1.3. MjE main workflow
    • 1.4. MjE Page Structure
    • 2.1. MjE Import Data & Select Skin
    • 2.2. MjE Set up general information
    • 2.3. MjE Manage content and appearance
    • 2.4. MjE Set up menus and widgets
    • 2.5. MjE Customize the theme
    • 2.6. MjE Create custom pages using Elementor page builder plugin
    • 2.7. MjE Control basic information
    • 2.8. MjE Manage the emails
    • 2.9. MjE Update the theme
    • 2.10. MjE How to update the database
    • 3.2. MjE Manage “Post a mJob” form & Money withdraw
    • 3.3. MjE Manage Microjob Order Delivery mJob Extra Profile
    • 3.4. MjE Control member, payment, and withdrawal
    • 3.5. MjE How to use Credits to pay for listings & orders
    • 3.6. MjE How to set up payment via Stripe extension
    • 3.7. MjE Upload a video for your micro job
    • 3.8. MjE How to set up MjE Job Verification extension
    • 3.9. MjE How to set up MjE Bookmark extension
    • 3.10. How to set up MjE Recruit extension
    • 3.11. How to set up MjE Featured extension
    • 3.12. How to use MjE Crypto Payment
    • 4.1 How to use MJE Profile List plugin
  • FreelanceEngine
    • FrE Package content
    • FrE Introducing FreelanceEngine
    • FrE Main steps to set up the site
      • FrE Import Data
      • FrE Set up the general information
      • FrE Set up Post project form
      • FrE Manage the content and appearance
      • FrE Customize the theme
      • FRE Building Custom Homepage with Elementor
      • FrE Set up Stripe Escrow System
      • FrE Set up Credit in Escrow system
      • FrE Complete Menus and Widgets
    • FrE Complete the other settings
      • FrE Control all the basic information
      • FrE Portfolios Testimonials Management
      • FrE Email management
      • FrE Member and payment management
    • FrE Introducing the extensions
      • FrE Stripe
      • FrE Paymill
      • FrE SagePay
      • FrE PayUMoney
      • FrE Private Message
      • FrE Milestone
      • FrE Membership v2.0
      • FrE Set up Credit Plus
      • FrE Profile Slider
    • Localization
  • ForumEngine
    • FE Package content
    • FE Introducing theme
    • FE Main steps to set up the site
      • FE Import Data
      • FE Set up the general information
      • FE Thread category management
      • FE Content management
      • FE User Badges
      • FE Complete menus and widgets
    • FE Complete other settings
      • FE Quick Customization in FrontEnd
      • FE Frontend Control
      • FE Control All Essential Site Information
      • FE Overview management
      • FE Email template management
      • FE Member management
    • FE Introducing the extensions
      • FE Ideas Plugin
      • Community Chat Box Plugin V1.0
  • QAEngine
    • QAEngine Introducing Theme
    • QAEngine Main steps to set up the site
      • QAEngine Import Sample data guide
      • QAEngine Set up general information
      • QAEngine Manage content and appearance
      • QAEngine Customize the theme
      • QAEngine Menus and widgets
      • QAEngine Setting up the intro page
    • QAEngine Complete other settings
      • QAEngine Overview Feature
      • QAEngine Url slug, Captcha, Mailing
      • QAEngine Control members of your website
      • QAEngine User Badges
    • Community Chat Box Plugin V1.0
  • JobEngine
    • JE Package Content
    • JE Introducing JobEngine
    • JE Main steps to set up the site
      • JE Import Data
      • JE Set up wizard
      • JE Set up the general information
      • JE Set up Post a job form
      • JE Manage content and appearance
      • JE Customize the theme
      • JE Menus and widgets
    • JE Complete the settings
      • JE Approving and Rejecting a job post
      • JE EMail Template management
      • JE Editing a job post
      • JE Viewing Resumes, Jobs and Companies list
      • JE Adding currency
      • JE Tracking payment transactions
      • JE Accessing Overview
      • JE How to set up an Intro page
      • JE Use WPML in JobEngine & ClassifiedEngine
    • JE Introducing the extensions
      • JE PayUMoney Plugin Guide
      • JE Job Map Plugin guide
      • JE Paymill plugin guide
      • JE Jobroll Plugin Guide
      • JE Custom Fields Plugin Guide
      • JE Coupon plugin guide
      • JE Stripe Plugin Guide
      • JE Job Alert Plugin Guide
      • JE RSS Importer Plugin Guide
      • JE ET Slider guide
  • DirectoryEngine
    • DE Package content
    • DE Introducing Theme
    • DE Main steps to set up the site
      • DE Import data
      • DE Set up the general information
      • DE Set up Post places form
      • DE Customize the theme
      • DE Menus and widgets
    • DE Complete other settings
      • DE Emails management
      • DE Members and payments management
    • DE Introducing the extensions
  • EstateEngine
    • EE Package content
    • EE Introducing Theme
    • EE Main steps to set up the site
      • EE Import Data
      • EE Set Up Wizard
      • EE Set up general contents
      • EE Set up sidebars and widgets
      • EE Set up the general information
      • EE Setup submitting a property form
      • EE W3 Total Cache
      • EE Customize the theme
    • EE Complete other settings
      • EE Emails management
      • EE Members and payments management
    • EE Introducing the extensions
      • EE MultiRating
  • AE Extensions
    • AE PayUMoney
    • AE Paymill
    • AE SagePay
    • AE Stripe
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  1. Getting Started

How to effectively report bugs and issues

Why good Bug report?

If your bug report is effective, chances are higher that it will get fixed. So fixing a bug depends on how effectively you report it.

Your bug report should be reproducible, or else it would slow down the support. You should clearly follow the steps to reproduce the bug. Do not assume or skip any reproducing step. Step by step described bug problem is easy to reproduce and fix.

Email Address

We need your email address to contact you if we need more bug information. Please provide a valid email address.

What is happening?

The summary should be a one-line description of the bug. Please be sure to describe exactly what's wrong. The more precise you can be, the faster we can find the bug.

This is without doubt important, and it is usually read first. If the title is too long, this usually indicates there are too many unnecessary words and obviously it does not help the reader.

A good title will provide information so Stay accurate, Make the value clear, and Keep it short. Keep It Simple & Straight. You are not writing an essay or an article, so use simple language.

Example: “PayPal Adaptive Integration Error”, “Reducing the font size of menu”

Product

Please indicate which product (Freelance Engine, Microjob Engine,etc.) has this bug.

Version

In order to pick the accurate product’s version, you have to choose a specific product first then pick a version that you encounter that bug.

If you’re using an older version, please update to the latest version first using the auto update.This way the bug report you file will match the version we are working on.

Also, please choose correctly which WP version you’re using.

Private info (ftp and WP admin account)

Include as much information as possible, the information is needed for support in case of fixing bug.

Description

A detailed description of the bug.

  • Clearly mention the steps to reproduce the bug. We need exact, simple, detailed steps on how to reproduce the bug.

  • Screenshots are a quite essential part of the bug report. A picture makes up for a thousand words. Use annotations on screenshots to pin-point at the problems. This will help the developers to locate the problem at a single glance.

Example:

Attach link

Expected result

How the outcome should be when things get sorted out in your opinion.

Example: “The field displays properly”, “Paypal Escrow works well”.

Last updated on September 17, 2021

PreviousHow to get and use child theme to customize your siteNextHow to get PayPal to redirect users back to your website after successful payment EngineThemes

Last updated 2 months ago

Apparently, you can send screenshots, descriptions of bug but for more complex cases which require higher demonstration we encourage you to use

You can attach file URL from , , , and . If you don't have time, try .

what is ftp?
what is child theme?
http://recordit.co/
Dropbox
Google Drive
Box
OneDrive
WeTransfer